Easier than expected. All was set ip and communicated effectively. Would definitely use again.

Hotel has excellent location, feel it had too too little staff, service slow. Room was supposed to be deluxe and definately was not. Old in style, very small and bathroom often smelt I believe due to plumbing in shower. I found the staff lacking in helpfulness, most simple requests were met with a no. Ski in and out has to be no 1 reason to stay at this hotel, it is NOT luxury even though its recently been renovated. Food is OK but hotel tries to get you to do it all to save on staff, service was slow and waiting staff seemed stressed.skkibg is great in Zell and would definately come back but not to this hotel.

Lovely hotel, perfect location, great staff, nice food! Will definitely return

Great access to the slopes, great food, friendly staff, what more could you ask for? ( a bit more snow next time please)

Because it was the last week of the season not all facilities at the hotel were open so it was hard to get food or drink during the day. Saying this we would love to go back next year and we will definitely look at using sunweb for our next skiing holiday.

Very good accommodation in an excellent position. Great staff.

The hotel's communal areas are very nice and have clearly been recently renovated. The rooms are however fairly old fashioned and not what we expected for a 4* hotel. The service in the restaurant was slow and they often made mistakes with orders/took a significant amount of time to deliver drinks and food. There is a ski hire shop in the hotel itself however Sunweb booked our hire from a place in town (5 minute free ski bus) which was fine but not as convenient! The hotel is ski-in/ski-out which was great (heated boot rack in locked cupboards), the slopes back down the mountain are either black/red or a slow blue with a little 2 minute walk at the end.