It was clear that they’d started to reduce staff numbers at the end of March. The restaurant provision was much reduced for the second half of the week. For example, the egg stationary breakfast disappeared on day 3 along with the properly prepared desserts (replaced by a buffet which was the same every evening hence). The spa was effectively useless as no appointments could be made due to lack of staff. I really resent having to pay for tap water at dinner. Such a weird thing to do when a family holiday for a week is priced at 4000-6000 Euros. Just feels mean and unnecessary. It’s a shame as the Crystal gets so much right but I’m left feeling that I wouldn’t choose to return.

Hotel does not offer twin rooms which should be noted when booking

Great location, lovely spa and decent food for the price. Staff were wonderful and it was easy getting to and from the slopes in the morning. Absolutely nothing to complain about as everything ran smoothly and would highly recommend.

Excellent location, attentive staff, food was great and spa very a treat after skiing

No

great resort and hotel. wonderful location. close amenities.

Yes

Overall a great experience with Sunweb. Transfer was seamless. Hotel was great.

Crystal VAYA hotel is located next to gondola and there is a bridge from hotel to the ski boot room and direct to the lift. The hotel is excellent with good ensuite rooms and small lounge area and coffee machine but no kettle for tea and no milk. The spa area is lovely with indoor and outdoor pools and a clothes on sauna/steam room and a clothes off sauna/steam room. The food is excellent with huge buffet breakfast, hot and cold options including freshly made omelettes. Choices for the evening are made in the morning. There is an extensive salad and cheese buffet, soups and daily starters. The main course options are either a meat, fish or vegan dish which is the only part which is a bit limiting. Desserts are 'Masterchef' presentation with gels, swirls and crumb decoration! There is also an ice cream buffet. As mentioned before the hotel is always quite hot but windows can be opened in the room. It is at the other end of the village to the ski school but you can either ski there via the gondola or take the ski bus which is every 10mins in the morning

Rooms in evening nosy due to late opening of outdoor pool

no

The only reason the hotel did not score 10/10 is we found the bedroom in particular, but the whole hotel as well, far too hot. When we arrived we immediately turned off the one radiator in the room, but also had to sleep with the balcony door open at night, as otherwise it was far too hot in the room. Whilst this obtained a good temperature for us, the rest of the hotel is like a sauna, if you don't plan to leave the hotel once back from skiing then do not bring jumpers for the evening as it is not necessary. However, this is our only 'complaint', and we acknowledge that this is an entirely preferential observation. The rest of the hotel and the staff were amazing, the food was outstanding with a 6 course dinner on offer every single night (if you want it) and the service was brilliant. The spa facilities were good, albeit in school holidays felt a little like a creche so not the most relaxing but as a couple without children this was our error in not looking up school holidays. We hope to come back to enjoy the season in the coming years with the hotel again.

Booking with Sunweb was excellent. Everything went smoothly from start to finish. The VAYA Crystal Hotel is superb in all respects. The rooms are spacious and spotless, the staff are courteous and helpful, and the spa is the best I have ever visited. The location right next to the festkoglbahn and the ski bus stop is ideal. Brilliant boot room and ski hire on the doorstep. I would highly recommend both the Crystal and booking with Sunweb.

Great staff at the hotel especially in the dining room and hotel manager Daniel, was very good. waiters especially David and Vinlane (not sure of the spelling) both from Budapest were lovely .

Amazing food and very comfortable beds, ski lift essentially part of the building so very convenient for getting straight onto the slopes.